The Natural Citizen

FAQs

TOP QUESTIONS:

What is your guarantee?

We truly believe you'll love our products! However, if you are not satisfied with our product, please email us at hello@thenaturalcitizen.com within 30 days of purchase. We will refund you the cost of your purchase less $3.00 per unit for shipping. So we can improve our products, we would appreciate if you please tell us why you were dissatisfied with the product.

How do I cancel or change my order?

Did you change your mind? We ship within 1 business day of your purchase, so if you decide to cancel or change your order please call us immediately at 1-877-367-6711 and we will do our best to accommodate your request.

How long will it take for my order to arrive?

We know, it’s hard to wait! We promise that your order will be shipped within 1 business day of purchase. Currently, all orders ship via U.S. Postal Service First Class (1 item) or Priority Mail (2 or more items) from Austin, TX, and will deliver in 1-4 business days from the date of shipment.

How can I track my order?

Once your order ships from our facility, you will receive an email with a tracking code to track your order. If you need help tracking your package, feel free to give us a call at 1-877-367-6711.

Where do you ship?

Currently, we only ship within the U.S. We can ship to P.O. Boxes and military addresses as all of our products are shipped via USPS. If you are outside of the U.S. and are interested in purchasing our products, please let us know by emailing us at hello@thenaturalcitizen.com. We will let you know as soon as we are able to accommodate shipments to your country.

I entered my address incorrectly, how do I fix it?

We ship within 1 business day of your order, so please call us immediately at 1-877-367-6711 and we will do our best to get it fixed or find a solution. However, please note we cannot reroute packages after they have shipped.

PAYMENT QUESTIONS:

Which forms of payment do you accept?

We accept all major credit and debit cards, including American Express, Discover, Mastercard and Visa. We also accept PayPal.

When will my card be charged?

Your credit card will be charged when the order is placed.

Is your site secure?

Our shopping cart is powered by one of the world’s largest and most trusted third-party PCI-compliant shopping cart providers. In fact, you can rest assured that we don’t even have access to the credit card information that you enter on our website.

What is your return policy?

We believe in our products and their quality, and that’s why we are willing to stand behind them. We guarantee that you'll love our product. If you aren’t satisfied with your purchase, please contact us at 1-877-367-6711 or hello@thenaturalcitizen.com within 30 days of purchase and we will refund your money less $3 per product for shipping.

SHIPPING QUESTIONS:

How much does shipping cost?

We are pleased to offer $3 flat rate shipping when you purchase 1 product, or free shipping when you purchase 2 or more products within the U.S. The shopping cart will automatically reflect your shipping cost at checkout depending on the number of items in your cart, there is no need to input a code for our standard “flat rate” or “buy 2 ships free” shipping offers.

How long will it take for my order to arrive?

Your order will leave our facility in Austin, TX within 1 business day of purchase. Currently, all orders ship via U.S. Postal Service and will arrive within 1-4 business days from the date of shipment. Once your order leaves our facility, you will receive an email with a link to track your order.

Can I upgrade my shipping?

We do not currently offer expedited FedEx or UPS shipping; however, we plan to do so in the near future at an additional cost. If you’re very, very interested in having your product overnighted, please give us a call at 1-877-367-6711 and we will be happy to work with you on making that happen.

How can I track my order?

Once your order ships from our facility, you will receive an email with tracking information for your package. If you need assistance tracking your order, please don’t hesitate to give us a call at 1-877-367-6711 or email hello@thenaturalcitizen.com.

Where do you ship?

Currently, we only ship within the U.S. If you are outside of the U.S. and are interested in ordering our products, please email us at hello@thenaturalcitizen.com and we will let you know as soon as we start shipping to your country.

Do you ship to P.O. Boxes and Military Addresses?

Yes, we are able to ship to P.O. Boxes and Military Addresses as all of our orders are currently shipped via U.S. Postal Service. Depending on where the Military Address is located, shipping is likely to take longer than 1-4 business days (read Military mailing FAQs from USPS here).

What if my order was damaged in transit?

Oh no! If your order arrives damaged, please contact us at hello@thenaturalcitizen.com within 14 days of delivery along with photos so we can file a claim with the U.S. Postal Service. We will also work with you to provide a replacement.

What if my order was lost in transit?

If your order gets lost in transit, please contact us at hello@thenaturalcitizen.com within 14 days of the date the order was lost. We will file a claim with the U.S. Postal Service and work with you to provide a replacement.


PRODUCT QUESTIONS:

Are your products Organic?

Yes, our products are proudly Certified USDA Organic by the Idaho State Department of Agriculture.

Are your products Gluten Free?

Yes, our products are Certified Gluten Free at under 10 parts per million (ppm) by the Gluten Free Certification Organization (GFCO). Our products are also manufactured in a GFCO Certified Gluten Free facility.

Are your products Non-GMO?

Yes, our products only contain non-GMO ingredients. We go to great lengths to ensure that we are sourcing only non-GMO materials.

Are your products Kosher?

Currently our products are not Certified Kosher. If you would like us to certify our products, please email us at hello@thenaturalcitizen.com and let us know!

Do your products contain allergens?

Our products do not contain any of the top eight allergens, including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat and soy. Additionally, our products are manufactured in an allergen-free facility.

Are your products Vegan?

Yes, our products are Vegan certified by Vegan Action, learn more at www.vegan.org.

How are your products manufactured?

Our products are blended, put into pouches and sealed in an allergen-free facility in the U.S. under the highest quality standards. Our manufacturing facility is Certified Gluten Free by Gluten Free Certification Organization, Certified Organic by the Idaho State Department of Agriculture, and is allergen free.

Are your products safe?

Our number one priority is Food Safety. Our manufacturing facility focuses on thorough sanitation, employee hygiene and training as well as preventive maintenance. Our facility fully complies with all governmental regulations regarding food safety. In addition to these quality control processes, we use a stringent program of testing to further ensure the safety of our products.

How are your products tested?

All of our ingredients and finished products are tested for safety and quality. First, we test all of our materials at a third-party FDA approved laboratory upon arrival to our manufacturing facility for safety and quality. Once our quality team has approved the material, we blend and manufacture our products. The finished product is once again tested at a third-party FDA approved laboratory for safety and quality before it is released and ready to ship to you!

We truly feel that our attention to detail and product quality sets us apart. To learn more about our quality efforts, please see Our Difference.

Do you test on animals?

We do not test our products on animals (except ourselves!), and our products are certified Vegan.

How should I store my products?

We recommend storing unopened product below 80 degrees and using prior to the Best By date to ensure quality. Once opened, we recommend using your product within 30 days and storing in the refrigerator or freezer. Because these are naturally derived organic products, once exposed to air, the natural ingredients may oxidize and impact the flavor.

Do I need to wash my scoop?

Yes, please wash your scoop with soap and water upon arrival and before use. Because it is not packaged inside the actual pouch, it is not delivered to you in a sterile environment.

When do your products expire?

All of our products have a Best By date printed on the back of the package, we recommend that you consume prior to this date.


USAGE QUESTIONS:

Should I check with my healthcare provider before using this product?

Although our products are made from whole foods, it is a good idea, especially for certain population groups to check with your healthcare provider. If you are pregnant, nursing, or have a chronic medical condition such as diabetes, hypertension or heart disease, be sure to consult your doctor before taking any dietary supplement.

Can I take these products with my prescription and over-the counter (OTC) medications?

Taking dietary supplements or using these products together with medications (whether prescription or OTC medications) could, under certain circumstances, produce adverse effects. Please check with your healthcare provider.

Can I take more than one product at a time?

Absolutely, our products are made from whole foods and developed to work synergistically with each other. Feel free to load up your smoothie with all of them at once – we do!

How do I use the products?

Add the recommended serving size to your smoothie, or simply mix with 12 oz. of juice, water or almond milk. You can also get creative and try adding the blends to other recipes like smoothie bowls, protein bars and other healthy treats!

Do you have any recipes?

Yes, please find smoothie recipes and more on our #Naturalized blog! And, if you have a recipe you’d like to share with us, please do! Simply email us at hello@thenaturalcitizen.com.


OTHER QUESTIONS:

How do I unsubscribe from your newsletter?

Simply click “unsubscribe” at the bottom of the newsletter and you will be unsubscribed. If for any reason you are unable to unsubscribe, please contact us at 1-877-367-6711 or hello@thenaturalcitizen.com and we will help you out!

Did we not answer your question? Please contact us! We’d love to hear from you.

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